Shipping

Australian Shipping:

We ship to residential, business and post office box addresses in all states across Australia, via Australia Post. If you are an international customer, please see International Shipping below.

For security purposes and as a protection to our customers, we will not ship orders unless all billing information is correct. Please make certain that the billing information you have provided exactly matches your credit card issuing bank’s records. Verification and order processing normally takes one business day.

 

Processing Time:
Orders are processed Monday through Friday, excluding holidays. Orders received between Monday and Friday are usually processed the same day or by the end of following business day. Orders received on Saturday and Sunday are usually processed by Monday or by close of business Tuesday.

* For more details, please refer to the chart below.

* Processing time for orders placed during promotion and holiday periods may take up to 10 business days.

 

General Delivery Times:
Australia Post Parcel Services deliver Monday through Friday.

* Processing times provided below are estimates only.

 

Ground Delivery:
The Goodness Bureau only uses Australia Post http://www.austpost.com.au as a carrier for both domestic and international delivery services. The Goodness Bureau is not responsible for the safety of your package after it has been delivered by the carrier. It is estimated that all Australian domestic merchandise parcels will be received by the customer within three (3) to six (6) business days of the merchandise being posted.

The Goodness Bureau applies weight based shipping charges to all shipments. The price guide below includes Australia Post delivery fees using Australia Post packaging products.

Whilst subject to change without notice, the following grid outlines the approximate shipping cost for weighted goods.

Parcel Type Delivery Cost Hold (Weight) Dimensions Delivery Estimate
Small parcel (Up to 500grams) $8.25* Holds up to 500g 355 x 220mm** 2 – 8 days
Medium parcel (Up to 3kg) $13.40* Holds up to 3kg 405 x 310mm** 2 – 8 days
Large parcel (Up to 5kg) $16.70* Holds up to 5kg 510 x 435mm** 2 – 8 days
* All prices subject to change without notice.
** Dimensions provided are for the flat satchel only.

PO Boxes:

All packages will be sent via Australia Post Parcel Services.
Free shipping promotions do not apply to orders sent to PO Boxes.

 

International Shipping
At this time, The Goodness Bureau ships worldwide.

 

How we determine rates:
International shipping rates and delivery options are displayed in the Shopping Cart for all registered customers.

Shipping rates are based on:

  • product weight
  • type of packaging
  • destination country

RISK OF LOSS, DAMAGE AND TITLE FOR MERCHANDISE SHIPPED INTERNATIONALLY WILL PASS TO YOU UPON OUR DELIVERY TO THE CARRIER. DAMAGED ITEMS DELIVERED THROUGH INTERNATIONAL SHIPPING METHODS WILL NOT BE REPLACED OR REFUNDED.

 

International Taxes, Duties and Custom Fees:
Please refer to the Terms & Conditions page for full details on Tax, Duty & Customs Fee liability.

 

Refused Shipments:
If you refuse a shipment from The Goodness Bureau, you are responsible for original shipping charges, any Import Fees that are incurred on the package, and the cost of returning the package to The Goodness Bureau. This amount will be deducted from your order.

 

Returned Shipments:
If your order is returned due to undeliverable shipping address, you are responsible for original shipping charge, any Import Fees that are incurred on the package, and the cost of returning the package to The Goodness Bureau. This amount will be deducted from your order.

Please note: Free shipping promotions do not apply to international orders.